Privacy Policy

Effective Date: 01 Jan, 2024

1. Introduction

Welcome to Clifford! This Privacy Policy explains how Clifford ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our app. By accessing or using Clifford, you agree to this Privacy Policy. If you do not agree, please do not use our app.

2. Information We Collect

We collect information to provide better services to all our users. This information includes:

• Personal Information: When you create an account, we may collect personal details such as your name, email address, phone number, and payment information.
• Pet Information: To provide tailored services, we may collect details about your pet(s), such as name, breed, age, and medical history.
• Usage Information: We collect information about how you interact with our app, including the services you use, the time and date of your visits, and the content you view.
• Location Information: With your consent, we may collect and process information about your actual location to provide location-based services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services.
• To process transactions and send you related information, including purchase confirmations and invoices.
• To communicate with you, including responding to your inquiries and sending you updates or promotional materials.
• To personalize your experience by providing content tailored to your preferences and pet’s needs.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To detect, prevent, and address technical issues or unauthorized access to our app.

4. Sharing of Information

We do not share your personal information with companies, organizations, or individuals outside of Clifford except in the following cases:

• With Your Consent: We may share your personal information when you give us explicit consent to do so.
• For Legal Reasons: We may share your information to comply with any applicable law, regulation, legal process, or governmental request.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer support.

5. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.

6. Your Choices

You have the right to:

• Access and update your personal information.
• Request the deletion of your account and personal information.
• Opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

7. Children’s Privacy

Clifford does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our app and updating the "Effective Date" above.